Support and Contacts

For ONE® ID support

Contact your facility's ONE® ID LRA and/or Ontario Health Digital Services team (formally eHealth) directly to resolve issues with ONE® ID accounts used to login to HSI.

Support includes: ONE® ID LRA contact information, account locked, password reset, ONE® ID user account name/email updates

Call: 1-866-250-1554
Email: servicedesk@ehealthontario.on.ca

For Health System Insights platform support

Contact the Ontario Health Service Desk

Support includes: HSI FRA contact information, dashboard troubleshooting, internal (Ontario Health) staff access

Call: 1-866-681-9846
Email: itservicedesk@ontariohealth.ca
Hours: Monday to Friday, 8 a.m. to 8 p.m.

Need information in an accessible format?

Call: 1-877-280-8538, TTY: 1-800-855-0511
Email: info@ontariohealth.ca